Arlington Heights,IL
8:00am - 6:00pm Mon - Sat
708-277-9787
info@cleansfinity.com
Arlington Heights,IL
8:00am - 6:00pm Mon - Sat
708-277-9787
FREE QUOTE
Home » FAQ

Frequently Asked Questions

Many of our customers have specific questions about our professional cleaning services. Here are just a few of the frequently asked questions we hear at Cleansfinity.

General Questions

How can I get a quote?–+

Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

We recommend scheduling professional cleaning services on a regular basis to maintain a consistently clean and healthy living environment. The frequency depends on factors such as the size of your home, your lifestyle, and personal preferences. We offer flexible scheduling options to accommodate your needs, whether it’s weekly, bi-weekly, monthly, or on-demand.

No, you don’t need to worry about providing any cleaning equipment or supplies. Our professional cleaners come fully equipped with everything needed to efficiently clean your home. However, if you have any specific preferences or requirements, feel free to let us know, and we’ll do our best to accommodate them.

Your satisfaction is our priority, and we strive to deliver exceptional cleaning services with every visit. If for any reason you’re not completely satisfied with the results, please contact us within 24 hours of your cleaning appointment, and we’ll gladly address any concerns and make it right.

Absolutely! We understand that every home is unique, and your cleaning needs may vary. If you have any specific requests or additional services you’d like to include, please let us know when scheduling your appointment, and we’ll do our best to accommodate them.

Yes, all our cleaners are undergo rigorous background checks before joining our team. Your safety and peace of mind are our top priorities, and we take every measure to ensure that our cleaners are trustworthy, reliable, and professional.

Scheduling Questions

CAN I GET A SAME-DAY BOOKING?–+

we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

You are not charged until after the cleaning has been completed.

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.